Our Home at Sun Peaks

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: No Refund
• Between 14-29 Days Before: No Refund
• Between 30-44 Days Before: No Refund
• 45+ Days Before: No Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact [email protected] directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity The maximum sleeping capacity is 14. Additional persons will result in immediate eviction.

Minimum Age To Book Sorry, we will not accept groups of guests where the responsible person is under 30 years of age.

Check-In Time Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time Check-Out time is 9:30 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Smoking Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.

Pets No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.

Long Term Rentals Sorry, we do not allow long-term renters longer than 30 nights.

Parties & Events Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.

Travel Resellers We do not accept Travel Reseller bookings.

Wheelchair Accessible Property cannot accommodate wheelchair use and wheelchair access.

Account Policies

Guest Stay Contract By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments Will result in cancellation without a refund. Guests can re-book dates if they ae still available; deposit will not be re-charged

Delayed Arrivals Sorry, we are unable to issue a refund due to delays.

Reservation Changes Reservations may be changed in compliance with our cancellation policy. You may lengthen your reservation if avaiability permits. If you would like to shorten your reservation, please note that your deposit calculated on the original amount is non-refundable; if you have already paid the balance, then your balance is similarly non-refundable. If you have not paid the balance, then it will br re-adjusted to reflect your shortened reservation.

Subleased Tenants Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.

Excessive Cleaning Guest authorizes up to a $1000 CAD charge on their credit card upon financial responsibility for property damage excessive cleaning or missing items.

Excessive Noise Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.

General Amenities Gas BBQ/Dishwasher/Washing Machines. Please ensure propane tank valve is shut off after use. Any remaining food particles should be scraped off the grill using the metal grill brush. Dishwaters and washing machines should not be operated between the hours of 11:00 pm - 7:00 am

Housekeeping Complimentary before arrival and after departure. Complimentary mid-stay cleans provided for bookings of 8 or more nights. Extra clean linens accessible within the property

Garbage Removal Garbage bins are provided in the garage. You are encouraged to return your own deposit bottles if possible

Internet Usage FREE high speed wireless internet.

Ski & Bike Storage Please contact us to confirm storage locations and details. Damage or excessive cleaning to the property due to your equipment will result in extra charges to your credit card.

Locking & Securing Unit Please lock up using coded key pads at check out time of 10:00 am PST.

Forgotten Items by Guest Guests are responsible for all mailing costs for forgotten items.

Missing Items Guest authorizes up to a $1000 CAD charge on their credit card upon financial responsibility for property damage excesssive cleaning or missing items.

Parking & Ticketing 3 CAR Maximum. 1 car in garage, 1 car in driveway & 1 car in guest spot. No parking on Sun Peaks streets as a parking ticket will be issued by the Sun Peaks By-Laws officer. Please note that 1 x parking spot is specifically reserved for the suite tenant.

General Policies

Amenity Guarantee All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies Emergency contacts provided upon balance payment.

Privacy The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning We are zoned for nightly rentals.

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

• Up to 6 Days Before: No Refund
• Between 7-13 Days Before: No Refund
• Between 14-29 Days Before: No Refund
• Between 30-44 Days Before: No Refund
• 45+ Days Before: No Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact [email protected] directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.