Big White • ★4.77 • 2 Bedroom • 2 Baths • Sleeps 6

Essential Amenities

Private Hot Tub

Internet Access

Laundry - Insuite

Fireplace - Gas

Private Amenities

Telephone

Steam Room

Iron and Ironing Board

Stereo

Bluetooth Speaker - stream your own music or connect to the free music on the TV.

Games

Nintendo Wii

Towels/Linens

Netflix/Chromecast/Apple TV

Chromecast - Stream your own content

Cleaning Essentials

Television

Kitchen Amenities

Stove

Oven

Fridge

Microwave

Coffee - Drip

drip machine with filters

Kettle

Blender

Toaster

Crock Pot/Slow Cooker

Dishwasher

Coffee grinder

Glassware

Roasting Pan

Bakeware

Pots and Pans

Spices

A selection of common spices along with salt & pepper are provided

Cooking Utensils

Hand Blender

Dishware

Knives/Knife Block

Knife Sharpener

Dish Soap & Detergent

Cleaning Supplies

Paper Towels

Building Amenities

Pool

Fitness Facilities

Ski Storage

Elevator

Safety Amenities

Smoke Detector

Carbon Monoxide Detector

Fire Extinguisher

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

Up to 6 Days Before: No Refund
Between 7-13 Days Before: No Refund
Between 14-29 Days Before: 50% Refund
Between 30-44 Days Before: 100% Refund
45+ Days Before: 100% Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact [email protected] directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity
The maximum sleeping capacity is 6. Additional persons will result in immediate eviction.

Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age.

Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.

Pets
Pets permitted. Please contact us for details.

Long Term Rentals
Sorry, we do not allow long-term renters longer than 30 nights.

Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.

Travel Resellers
We accept Travel Reseller bookings but do not offer referral fees.

Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.

Account Policies

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged.

Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.

Reservation Changes
Your reservation can be changed if it is in compliance with our cancellation policy. Please note that your deposit for your revised reservation is calculated on your original reservation amount.

Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.

Excessive Cleaning
Standard departure cleaning is complimentary. Cleaning associated with defacing the property, or above the standard fees is considered property damage.

Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.

General Amenities
Use of common facilities is at your own risk. Please obey posted rules and regulations.

Housekeeping
For reservations 13 days or greater a complementary midstay clean are available and offered every 7th day and every 7th day afterwards unless there are less than 3 days remaining before departure. Complementary midstay cleaning will be pre-booked based on length of stay as per the schedule above and they cannot be changed by the guest. To request a change LMVR requires a minimum of 2 weeks notice in writing by email to LMVR before the booking arrival date. Request for date changes will be considered and are not guaranteed. We will do our best to accommodate requests provided sufficient notice is given. The mid-stay clean includes changing linens and towels, cleaning all bathrooms, kitchen area, vacuum/sweeping and mopping, and replenishing your paper products. If you wish to schedule a mid-stay clean, please contact us to schedule a date for the clean. If you have specific questions or requests, please contact us.

Garbage Removal
Guests are responsible for garbage removal at departure. Waste disposal & recycling containers are located on site in the parking garage.

Internet Usage
Wireless internet access is provided by a third party. We cannot be held responsible if there is a drop in quality of internet service.

Ski & Bike Storage
Equipment must be stored in the secure ski locker provided in the parking garage. Please do not bring equipment into the home.

Locking & Securing Unit
Always keep the doors and windows locked when the home is vacant.

Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.

Missing Items
Guests authorize a credit card charge for any missing items.

Parking & Ticketing
Secure underground parking. Free designated parking in the provided numbered stalls for your unit. Visitor parking is first come first served. Parking passes are on the kitchen counter, please display in your car. Please do not park any additional cars in other stalls or on the road.

General Policies

Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies
Emergency contacts provided upon balance payment.

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning
We are zoned for nightly rentals.

Other
Our Consumer Protection BC License Number: 84472

16 Reviews

Kent

West Kelowna, Canada

Stayed February 2021

Had a fantastic stay at Raven 2**. Easy walking access to the gondola and able to ski out to the condo at the end of the day. We had a couple of questions when we moved on and our questions were answered immediately. Beautiful views from the hot tub! We would rent this location again without hesitation.

Brett

Pefferlaw, Canada

Stayed January 2021

Overall our stay was great. The location was pretty awesome. Walk across the road and down the parking lot and we were at the gondola to get up the hill. And skiing in was perfect. Just had to figure out where at first but if you take the first right after the bridge on happy valley way run you will get there. We even walked up the hill into the village and back down for dinner one night. Only was 20 minute walk up and 10 minute down. The ease of check in was amazing. Get the access codes emailed to you and dont have to check in with anyone. Just park in the garage and walk straight in. The apartment had everything we needed. The hot tub got lots of use, kitchen had plenty of useful items and some spices that came in handy. TV, fireplace and wii also kept us entertained. Would definitely recommend and even stay here again.

The only downside was the master bed was missing a support underneath and sagged on one side.

Response from the property host...

Dear Brett,

Thank you for your review. We are thrilled to hear you have a great stay with us at Big White and we look forward to hosting you again in the near future. Please let us know about any maintenance issues as they are discovered so we can get them rectified for you ASAP.

Luxury Mountain Vacation Rentals

Julia

Richmond, Canada

Stayed March 2020

We had issues with the internet due to power outages. The manager was very responsive and arrived first thing the following morning to help us sort out the problem. Very nice space, would have been nice to have an electrical kettle and a larger pot than we could find.

Has issues with someone parking in our parking stall. Difficult to sort out after hours.

Response from the property host...

Dear

Thank you for your comments and feedback! We are thrilled you enjoyed your time here with us and we look forward to hosting you again. We will consider your suggestions and we thank you for your input. We appreciate hearing about your experience with us and we are always looking for ways to improve our guests experience. Sincerely, Luxury Mountain Vacation Rentals

Jillienne

Vancouver, Canada

Stayed January 2020

I would stay here again! A great, functional kitchen, dining and living area. Heated floors and steam showers are a nice touch!

Response from the property host...

Dear Jillienne,

Thank you for your review and comments. We are thrilled you enjoyed your time here with us. We look forward to hosting you again in the near future.

Luxury Mountain Vacation Rentals

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Raven 209 - Great Corner Unit With Mountain Views, Cozy and Comfortable

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