Big White • ★4.87 • 3 Bedroom • 3 Baths • Sleeps 6

Essential Amenities

Private Hot Tub

Internet Access

Laundry - Insuite

Fireplace - Gas

Rock wall, cosy gas fireplace

Private Amenities

Telephone

Iron and Ironing Board

Stereo

Games

DVD/Blu-Ray Player

Towels/Linens

Ski Storage

Cleaning Essentials

Television

Kitchen Amenities

Stove

Oven

Fridge

Microwave

Coffee - Drip

Dripolator and also Keurig (K-Pod) cappuccino/ espresso maker

Kettle

Blender

Toaster

Crock Pot/Slow Cooker

Dishwasher

Dishwashing liquid and tablets provided

Coffee grinder

Glassware

Wine glasses, champagne flutes,tumblers,

Roasting Pan

Bakeware

Pots and Pans

Coffee - Keurig

Cooking Utensils

Dishware

Knives/Knife Block

Dish Soap & Detergent

Cleaning Supplies

Paper Towels

Safety Amenities

Smoke Detector

Fire Extinguisher

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

Up to 6 Days Before: No Refund
Between 7-13 Days Before: No Refund
Between 14-29 Days Before: 50% Refund
Between 30-44 Days Before: 100% Refund
45+ Days Before: 100% Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact [email protected] directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity
The maximum sleeping capacity is 6. Additional persons will result in immediate eviction.

Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 25 years of age.

Check-In Time
Check-In time is 4:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time
Check-Out time is 10:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time
No noise after 10:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.

Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.

Long Term Rentals
Sorry, we do not allow long-term renters longer than 30 nights.

Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.

Travel Resellers
We do not accept Travel Reseller bookings.

Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.

Account Policies

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged.

Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.

Reservation Changes
Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy.

Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage
Guest assumes all financial responsibility for property damage incurred by tenants or guests & authorizes the charge on their card upon departure in the event of property damage. By accepting our guest stay contract with online payment you agree to pay us for all damages that you incur. Damage includes, but is not restricted to: noise complaints, common or private property damage, excessive cleaning charges, lost or broken or missing common or private property items, smoking inside the property, pets inside the property and all charges relating to security company or police involvement regarding property occupant's behavior while in the property or on common premises.

Excessive Cleaning
Guests authorize a credit card charge for excessive cleaning costs. Due to Covid cleaning protocols, extra charges will be incurred if guidelines are not adhered to. Charges include: Cleaning up vomit or excrement. $50 Removing Garbage: $50 Late Check Out: $50 Bathroom tissue, or any other tissue, left for us to pick up and remove: $50 Any dishes left either drying on the side or dirty will have to be run through the dishwasher. $50

Excessive Noise
Complaints of excessive noise will result in eviction without refund!. Please be considerate of your neighbors.

General Amenities
Please respect all private and common amenities of the property. Damage or excessive cleaning to any amenity will be charged to the Guest responsible.

Housekeeping
Provided before arrival and after departure. Guest Check Out Checklist This must be completed and signed by the departing guests. Anything not checked and not completed could incur extra cleaning charges. Garbage: General Waste, including all bathroom waste, bagged and removed. Recycling bagged and removed. Refundables, bagged in tagged bags and left for cleaners to donate to Community Association and School. Check no tissues, or any other garbage left on ay surfaces etc. Linens: All linens removed from beds except mattress protectors. All duvet covers removed. All pillowcases removed. Linens placed by washer/dryer. All towels placed by washer dryer. One load linen started and advanced to dryer, one load linen in washer, running. Pots and Pans: All dishes must be in dishwasher with dishwasher running. No dishes to be washed by hand and left to dry. Do not empty dishwasher on departure. During stay, all dishes to be washed in dishwasher. Food and Drink Items: All opened food items, except condiments in squeezable bottles must be removed. Fluids (drinks) can be left for cleaners to check. All left over food from meals, removed and pots washed. Frozen items, unopened can be left.

Garbage Removal
Guests are responsible for removing garbage to the disposal area. Due to Covid, a cost of $50.00 will be incurred if this is not complied with.

Internet Usage
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages.

Ski & Bike Storage
NO skis, boards, or boots allowed upstairs. There is storage for these in the entrance hall.

Locking & Securing Unit
Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure.

Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.

Missing Items
Guests will be charged for missing items .

Parking & Ticketing
Parking information will be provided in your check-in and arrival instructions email. We are not liable for any parking tickets or towing fees you may incur.

General Policies

Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies
Emergency contacts provided upon balance payment.

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning
We are zoned for nightly rentals.

11 Reviews

Jacques

Toronto, Canada

Stayed March 2024

Another wonderful month at Ian and Irene's condo at TreeTops. All the amenities one would seek are available (see our note from 2023). The morning 50m walk up to Mogul Track gets your blood pumping, ready to tackle one of the best mountains in Canada; and some of the most reliable snow in BC. This year, the local Business Association funded the return of the on-mountain shuttle. This makes a huge difference to main village access and encouraged us to spend more time in the restaurants.

Response from the property host...

Thank you for your return visit Jacques! Glad you enjoyed your stay and thank you for the positive review. See you on the mountain next time! Ian and Irene

Allison

Delta, Canada

Stayed March 2023

My family and I had a wonderful time at Treetops #30. The check in process was quick and easy. Its location to the slopes as a ski in/out was great and the unit was not only large, but had everything we needed to make our stay enjoyable. I would recommend this unit to others, however please be aware that there is current construction of another building directly behind the unit that will impede your view and your privacy in the hot tub. Other than being disappointed that we were not made aware of the construction and its challenges, we enjoyed this property and our ski vacation at Big White.

Response from the property host...

Thank you for your review Allison. We have updated our website to reflect the current construction. We were advised that there would be no construction during the winter months but unfortunately this was not adhered to.

Thank you for being so prompt and attentive when we brought this to your attention. Your communication has been excellent and appreciated.

Jacques

Toronto, Canada

Stayed February 2023

Irene and Ian are highly responsive and informative owners who work at ensuring a wonderful guest experience. Tree Tops is an excellent location and offers virtual ski-in to the door; the ski-out is a short 50m uphill walk to Mogul Track.

Inside, guests find a well-equipped kitchen, current technology Audio/Video equipment, well appointed bathrooms and little touches reflective of a well cared for home (like different soaps/shampoos, lots of towels). Room separation between the bedrooms and common areas provide for the ability to find quiet solo time. The middle level provides for lots of space for outerwear to hang dry overnight. Note: the different levels result in lots of stairs.

Unfortunately, Big White has reduced the regular shuttle to weekends so during the week, going to the village is a 10 min walk down & 20 min walk back up. We hope that Big White returns to daily service to provide better access to the main village for dining out by those in the upper village.

Response from the property host...

Thank you for your lovely review Jacques, so glad you enjoyed your stay and we look forward to welcoming you back to Big White!

Marian

North Vancouver, Canada

Stayed March 2020

Bittersweet review here as we arrived to this beautiful condo and sadly had to cut our trip due to the Covid19 epidemic. We arrived Sunday, skied Monday and then Big White closed due to the pandemic and we left Tuesday. We were supposed to be there a week. The owners were amazing and kind though. We contacted them immediately and they refunded us for our unused days.

I will definitely return to this lovely condo when this crisis is over. The condo is simply gorgeous and huge and has everything you would ever need. One of the nicest condos I have ever seen in a ski resort. We hope to return one day.

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Welcome toTree Tops #30

Guest Reviews

Sleeping Areas & Beds

Bathrooms

Essential Amenities

Private Amenities

Kitchen Amenities

Building Facilities

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Parking Details

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Availability

Rates & Payment Schedule

House Rules & Suitability

Rental Policies & Contract

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