Whistler • ★4.92 • 5 Bedroom • 5 Baths • Sleeps 12

Essential Amenities

Air Conditioning

Private Hot Tub

8 person Hot Tub with waterfall overlooking the golf course and Blackcomb Mountain

BBQ

Gas bbq

Internet Access

Laundry - Insuite

2 high-efficiency washers and 2 gas dryers

Fireplace - Gas

2 natural gas fireplaces

Private Amenities

Boot Dryer

Telephone

Iron and Ironing Board

Stereo

Sonos Stereo system with 8 zones inside and outside - use with your iphone playlist or listen to the radio.

Games

Some games are provided but complete games cannot be guaranteed as guests often lose pieces.

Baby/Infant Equipment

DVD/Blu-Ray Player

DVD player with over 200 DVDs for your use - wide variety of movies for children and adults - animated, comedy and action.

Towels/Linens

Bath towels, facecloths, hand towels and hot tub towels are provided: one set per guest.

Ski Storage

You can ski, snowboard, cross-country or snowshoe at Whistler. Winter Wonderland! We do not supply the equipment, but there are plenty of rentals available. Use the garage and ski-room to store.

Bike Storage

Netflix/Chromecast/Apple TV

Cleaning Essentials

Television

Cable TV with 6 cable boxes

Kitchen Amenities

Stove

Natural Gas Stove

Oven

Dacor Electric Oven

Fridge

Sub-Zero Fridge/Freezer with ice-maker

Microwave

Coffee - Drip

Kettle

Coffee - Espresso

Blender

Toaster

Crock Pot/Slow Cooker

Rice Cooker

Dishwasher

Coffee grinder

Glassware

Roasting Pan

Toaster Oven

Bakeware

Pots and Pans

Coffee - Keurig

Spices

Cooking Utensils

Hand Blender

Dishware

Fully stocked with dishes, utensils, pot, pans, small appliances and serving dishes. Glassware for inside and plastic glassware for use outdoors and in the hot-tub.

Knives/Knife Block

Knife Sharpener

Dish Soap & Detergent

Cleaning Supplies

Paper Towels

Safety Amenities

Smoke Detector

Carbon Monoxide Detector

First Aid Kit

Fire Extinguisher

Cancellation Policy

Cancellations have varying refund rules based on how far in advance the request is received before the check-in date.

Up to 6 Days Before: No Refund
Between 7-13 Days Before: No Refund
Between 14-29 Days Before: No Refund
Between 30-44 Days Before: No Refund
45+ Days Before: No Refund

Refund percentage applies to total amount payable.

Free Cancellation
For reservations with arrival dates greater than 7 nights in the future, there is a 24 hour grace period from confirmation to cancel and receive a refund of the amount paid. Contact [email protected] directly in this scenario.

Guest Cancellation Policy
Cleaning, pet and property manager fees are always refunded if the reservation is canceled before check-in. alluraDirect will mediate cancellation disputes when necessary, and has the final say in all disputes and resolution between the parties.

Website Service Fee
The alluraDirect service fee is refundable when owner refunds 100% otherwise non-refundable.

Cancellation policies may be superseded by the website extenuating circumstances policy, or cancellations by alluraDirect for any other reason permitted under the Terms of Service.

House Rules

Max Guest Capacity
The maximum sleeping capacity is 12. Additional persons will result in immediate eviction.

Minimum Age To Book
Sorry, we will not accept groups of guests where the responsible person is under 30 years of age.

Check-In Time
Check-In time is 5:00 PM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Check-Out Time
Check-Out time is 11:00 AM. This time is strictly enforced unless the property manager has agreed to an adjustment for your group.

Quiet Time
No noise after 11:00 PM. Fines will be issued. Complaints of excessive noise will result in eviction without refund.

Suitability & Eligibility Policies

Smoking
Absolutely no smoking allowed. Guests liable for all costs of special cleaning and fumigation, if housekeeping staff detect any evidence of smoking in the property.

Pets
No pets allowed. No exceptions. Guest liable for costs of special cleaning, including carpets, if housekeeping staff detect any presence of pets in the property.

Long Term Rentals
We will accept long term renters (one month plus). Please contact the owner for more details.

Parties & Events
Absolutely no parties or special events can be hosted in the property and premises. Complaints of excessive noise or party size, will result in eviction without refund.

Travel Resellers
We do not accept Travel Reseller bookings.

Wheelchair Accessible
Property cannot accommodate wheelchair use and wheelchair access.

Account Policies

Guest Stay Contract
By reserving online via your credit card, you are agreeing to our terms and conditions. By clicking the AGREE button when paying online, you acknowledge that you have legally accepted, read, understood, agree with, and will comply with our publicly advertised policies (including payment terms) on our web site.

Guest ID Documents
We and our in-resort contacts reserve the right to ask all Guests for identification (one with photo) before or during their stay, to confirm their eligibility to book and stay in our property.

Guest Account Termination
The Owner or their Contact reserve the right to request permanent Guest account inactivation from this web sites technical administrators in the event of one or more of the following Guest actions: intentional property policy violation causing material damage or fines, Guest misrepresentation and/or fraud, intentionally defacing or damaging public or private property, breaking laws and bylaws, theft, public indecency, harassment, causing bodily or emotional harm & disturbing the peace after repetitive warnings. Guests will be notified by email of account termination. Guests may choose to appeal their account termination. Guests may be given the chance to reconcile with the Owner as a condition of preserving or reversing their account status. Account termination prevents the Guest from booking this or any other property that uses the same web site

Ineligible Guests
The Owner or their Contact reserves the right to cancel reservations made by, and refuse business to: Guests who do not meet the policies published in this property's Policies Table at the time of booking and past Guests known to have : intentionally violated rental property policies, damaged and/or defaced rental properties through intentionally destructive and/or negligent behavior, engaged in theft, broken local bylaws and laws, committed fraud or who misrepresented themselves, and Guests who have caused bodily or emotional harm to any third parties. Guests will be issued a refund by personal cheque. Refunds will be adjusted for any payment processing expenses

Terms of Eviction
Will be evicted for excessive noise, common or private property damage or threat of damage, disturbing the peace, excess of maximum sleeping capacity, or violation of any of our policies. You will not receive a refund!

Reservation Policies

Extenuating Circumstances Policy
Cancellations caused by government travel restrictions, declared emergencies, epidemics or large-scale natural disasters, are covered by the extenuating circumstances policy. This allows a reservation be cancelled without charge or penalty, resulting in a full refund. This policy applies to all reservations and supersedes the host cancellation policy.

Late Payments
Failure to pay by the due dates will result in automatic cancellation without a deposit refund. Guests can re-book dates if they are still available; deposit will not be re-charged.

Delayed Arrivals
No refunds. We are not responsible for circumstances which result in delayed arrivals. Travel insurance is recommended to protect yourself against any unexpected events involving your lodging, flights or vacation-related products.

Reservation Changes
Please contact us if you need to lengthen or shorten your reservation, and we will do what we can to accommodate. Changes are not guaranteed, and refunds may be treated in accordance with our cancellation policy.

Subleased Tenants
Subleasing of the property is not allowed. Unless approved and authorized by the property owner outside of this contract, subleasing will result in eviction without refund.

Guest Stay Policies

Property Damage
In addition to the rental amount charged, the guest is responsible to pay any additional fees, fines, charges, breaches of rental rules, extra cleaning charges, extra garbage removal fees, replacement of missing items, replacement of broken items, missing garage door openers, re-setting of electronics ($500) and any damage to the property. Cleaning fee covers up to 12 hours of cleaning plus removal of one bag of household garbage and one bag of recycling. Any cleaning required over 12 hours will be charged at $50/hour plus tax. Removal of more than the allowed garbage will be charged at $30/bag plus tax.

Excessive Cleaning
The Cleaning fee includes basic cleaning of the premises, laundering of one set of bedding per couple or person, one set of towels per person, 4 bathmats, cloth napkins and incidental kitchen towels/cloths for up to 12 hours of cleaning. Any cleaning required over 12 hours will be charged to the Guest at $50/hour plus tax. The Guest is expected to clean the dishes, pots/pans, cutlery and all other cooking utensils used during the rental period. The Guest is expected to put all garbage in the proper receptacles provided in the garage. If additional linens are used, or if a bed linen change is made, an additional charge of $75/bed will apply. Excessive use of towels will also attract additional charges of $10/towel. If the Guest does not abide by these rules, additional cleaning charges will apply.

Excessive Noise
We cater to families and responsible groups of adults. This is not a party house. The Northwood Chalet is located in a luxury neighborhood where everybody respects their neighbours. The Resort Municipality of Whistler strictly enforces all noise by-laws everywhere in Whistler. Outside noise, outside music and use of the hot tub is prohibited after 11pm. If levied, guests are responsible to pay all fines as well as additional administration fees.

General Amenities
Furnishings: Please keep the property and all furnishings in good order. Do not move any beds or furniture. Only use appliances for their intended uses. Electronics: Please do not unplug any cords for any electronics except so as to reboot as required in which case plug back in. Do not change the settings on any electronics including but not limited to the TVs, HDTV boxes or Sonos music system. Any breach of this rule will result in a fine of $500 as we have to pay to have the system re-programmed.

Housekeeping
There is no daily housekeeping service; only day of departure cleaning that has been included in the Rental Cost. We do not permit towels or linens to be taken from the house. Maid service can be arranged. Please contact the Homeowner.

Garbage Removal
Whistler does not have garbage removal services and therefore garbage must be taken to the recycling/garbage depot. The Guest is responsible for putting all garbage and recycling in bags provided in the containers provided in the garage. The garbage removal fee covers removal of one bin of garbage and one bin of recycling to the garbage/recycling depot. Additional fees of $30/bag or bin of garbage or recycling will apply to any garbage in excess of the above. Never leave garbage of any kind outside for even a short period of time; it attracts wildlife such as bears and rodents.

Internet Usage
Illegal downloads forbidden. Should we receive notification that such activity has occurred, the Guest responsible will be immediately evicted and charged for damages.

Ski & Bike Storage
Please contact us to confirm storage locations and details. Damage or excessive cleaning to the property due to your equipment will result in extra charges to your credit card.

Locking & Securing Unit
Guests are required to securely lock all doors and entrances when they are not in the unit or upon departure.

Forgotten Items by Guest
Guests are responsible for all mailing costs for forgotten items.

Missing Items
Guests authorize a credit card charge for any missing items.

Parking & Ticketing
All parking must be on the premises. Parking is available for 3-5 vehicles – one inside the garage and 2-4 on the driveway depending on the season. No parking is permitted on the street. Vehicles will be towed. If any fines are levied during the reservation period for breaches of parking rules, the Guest will be liable to pay the fine plus a $150 administration fee per fine.

General Policies

Amenity Guarantee
All private essential amenities, including air conditioning, private hot tubs, pools, internet and fireplaces will be maintained and made available to the best of our abilities. If an issue occurs during the stay that removes the usage of an essential amenity, actions to remedy, repair or replace the amenity during the stay will be completed. If we fail to successfully repair the amenity, compensation of up to $100.00 will be made available for the inconvenience.

Liability
Neither the Property Owner nor Rental Manager shall be held liable for any losses, claims, damages, costs or expenses arising out of any theft, accident, injury, death, damage, delay, inconvenience or distress, whether or not arising by the negligence of the Property Owner or Manager and the Guests hereby waive any and all such liability. The Guest booking this accommodation is responsible for making all members of the party aware of these terms, failing which the said Guest will be held liable to and shall save harmless and indemnify the Property Owner and/or Manager, from any losses, claims, damages, costs or expenses arising as a result thereof. A confirmed reservation by e-mail constitutes notice to Guests of these exclusionary terms and Guests are deemed to have read and agreed to the foregoing.

Complaints Concerning Property
Report all property complaints or obvious damage caused by previous Guests to us immediately, by phone and by email as they become evident. Serious problems should be reported with supporting photographs. We will make our best efforts to rectify problems within 24 hours of notification. Failure to notify us of property-related problems while in the property and as they become evident, will forfeit any rights or claims against us regarding property condition after your departure.

Delivery of Access Instructions
Check-in and arrival instructions will be emailed to the guest email within 7 days of the arrival date.

Maintenance Emergencies
Emergency contacts provided upon balance payment.

Privacy
The Owner, their booking Contact and this web sites technical administrators agree to not sell, refer, rent or divulge to any third parties the names or personal information of their Guests without prior written consent from the Guests, except under force of law, or for law enforcement purposes relating to policy and property violation. The Owner and their booking Contact also agree to not use Guest personal information for any reason other than its original intended purpose without written consent from the Guests. Guests agree to not sell, refer, rent or divulge to any third parties the names or personal information of the Owner or their booking Contact without prior written consent from the Owner and/or Contact, except under force of law or for law enforcement purposes. Guests also agree to not use Owner or Contact personal information for any reason other than its original intended purpose without written consent from the Owners and their Contact.

Website Service Fee
Website Service Fees are refundable when the host cancellation policies allow for a 100% refund. Otherwise they are non-refundable.

Noise Restrictions
No noise after 10pm. You will be fined by security if your party and your guests disrupt other guests.

Policy Updates
Policies are subject to change without notice, however guests will be notified via e-mail of changes prior to their arrival.

Rental Accommodation Zoning
We are zoned for nightly rentals.

Northwood Chalet Whistler: Private Luxury Home

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